Terms and Conditions
These are General Business Conditions of KNBD, s.r.o.
I. Terms and Conditions
These General Business Conditions shall apply to business relations between KNBD, Ltd. Jakubovo námestie 2, 811 09 Bratislava, Identification Number: 47 336 498, VAT No.: 2023841666, DIČ:2023841666, registered in The Commercial Registry of District Court, Bratislava 1, Part: Ltd. Reg. no. 911459/B, e-mail: firstname.lastname@example.org as a seller (hereinafter referred to as the “Seller”) and buyer or commercial customer (hereinafter referred to as “Buyer”). More information on the seller is provided on the website woolishop.com – Contact.
Buyer is a customer or entrepreneur.
Customer is an individual person whose signing and performing a customer´s contract does not apply to any of his commercial activities or other business activities.
The business relations between the Seller and the Buyer which are not involved in these General Business Conditions are subject to the laws of the Civil Code No. 40/1964 Zb, and related laws and regulations.
– a person listed in Commercial register,
– a person doing business on the basis of trade licence,
– a person doing business based on specific rules, not trade licence,
– a person dealing with agricultural production and his registration is based on specific rules
Legal relationships between the Seller and the Buyer who is an enterpreneur neither expressly regulated by these General Conditions nor by a contract between the Seller and the Buyer are regulated by relevant provisions of the Act No. 513/1991 Zb. of Trade Law, as amended, and related regulations. In case of any differences between the General Business Conditions and an individual contract, the text of the contract prevails. When submitting the order, the Buyer confirms familiarization with the terms of these General Business Conditions, the Return Policy being an integral part of it, and consent with the version valid and effective at the moment of sending the order. The Buyer will receive a copy enclosed to the order confirmation to the given e-mail address.
The Buyer is aware that buying products from the commercial offer of the Seller does not create any rights for him to use the registered trade marks, commercial labels, corporate logos or patents belonging to the Seller or other companies, unless there is an agreement confirmed by a specific contract in that particular case.
Contract of Sale
If the Buyer is a customer, the proposal for closure of Contract of Sale is the placement of offered products on the website of the Seller, contract is concluded by sending the order by the buying customer and accepting it by the Seller. The seller will immediately confirm the adoption orders by sending information to the e-mail address of the Buyer, but this information has no influence on the emergence of contract.
Together with the confirmation of the order, the Seller will send the Customer the text of the contract as well as these General Business Conditions and the information on the Return Policy.
The concluded contract (including the price) can be changed or terminated only upon the agreement of both sides or legal reasons. For the exception from this procedure see Part V: Submitting the Order.
If the Buyer is an entrepreneur, the proposal for closure of Contract of Sale is a written order of the product sent by the entrepreneur, and the Contract of Sale is closed at the moment of acceptance of binding consent of the Seller to agree with the proposal of the Buyer.
The business relations or possible disputes between the Seller and the Customers, which may arise from the contrat. are subject to the laws of the Slovak Republic and will be dealt with by the Slovak courts. The language of the Contract is Slovak.
A signed contract is kept in archive for the period of at least five years from its closure, but the longest for the period given by particular legal regulations, and in order to be accomplished successfully, is not a subject to the third parties. Information about procedures prior to the conlusion of the contract is undertandable from the General Business Conditions where the whole proces is described in a comprehensible manner. Before sending the order, the Buyer can check it and make possible corrections. The General Business Conditions are available on the websites of the Seller which enables its filing and copying.
The cost of communication (phone, the Internet, etc.) necessary for placing the order is a common price depending on the rate for telecommunication services the Buyer uses.
II. Safety and Information Security
The Seller declares that all the personal information is confidential and will only be used for the purposes of contract accoplishment with the Buyer and marketing activities of the Seller and will not be made public in any way or provided to a third person except when necessary for the distribution or financial operations concerning the order ( name and address of delivery). The Seller will act in a way that excludes any damage of rights, especially rights for human dignity, and will be aware of protection of privacy and personal information of the Buyer. Personal information provided willingly by the Buyer for the purposes of submitting the order and marketing activities of the Seller is collected, processed and stored in accordance with the valid laws of the Slovak Republic, mainly the Act No. 428/2002 Z.z, Data Protection Act, in its valid and efficient form. The Buyer agrees that the Seller will collect and process these personal data to conclude the subject of the Contract of Sale, as well as their use for marketing purposes of the Seller (mainly for business communication, telemarketing, sms, etc.), until a written disapproval is sent to the address of the Seller, KNBD. Ltd., Jakubovo námestie 2, 811 09 Bratislava.
A written disapproval can be also electronic, a contact form on the websites woolishop.com.
The Buyer has the right to access his own personal information, to correct it ( through the above mentioned contact form), and to ask for explanation and reqest any unsatisfactory state to be removed, as well as applying further legal rights concerned.
III. Operating time
Orders through the Internet or phone
Mon – Fri: 10:00 – 18:00
All the prices are contracted. The prices in the e-shop are always up-to date and valid. The prices are final, i.e. including further taxes and fees the customer has to pay to get the product, but it does not apply to possible fees for shipping, etc. Discount prices are valid until the stock is sold out, giving the number of reduced price products and time limit.
V. Submitting Orders
The price, the Buyer pays for the product, is valid at the time when the order is submitted. The customer can get information about the price, including VAT, and all the other fees (PHE etc.) prior to submitting the order. This price will be given in the order and in the acceptance letter. Prior to submitting the order, the customer can enquire about the time limit the particular product and its price are valid.
Orders from e-shop are available.
VI. Termination of the Contract
The contract is terminated by the Buyer who is a customer
In accordance with provisions § 12 of the Act on Protection of Customers in Doorstep and Mail-Order Selling ( Act No. 108/2000 Z.z.) the customer is entitled to withdraw without stating the reason in a period of 7 days from receipt of the product or signing the contract on providing services, the letter of withdrawal from the contract must be sent to the Seller within the above mentioned deadline. This also applies to cases when the product ordered through the Internet was picked up at the Seller´s site of expediture.
The letter of withdrawal from the contract and the goods should be sent to the address of the Seller:
Jakubovo námestie 2, 811 09 Bratislava
The Buyer must send back the complete product, with all the documentation, undamaged, clean and if possible in the original package, having the condition and the value as at the time of delivery. In case the product is sent back incomlplete or damaged, the Seller can reduce the purchase price by the extent of the damage (according to § 458 paragraph 1 of Civil Code).
Money for the returned goods will be given back to the customer in the period of 15 days from withdrawal.
Except the cases when the withdrawal is expressly agreed on, the customer cannot withdraw from contracts:
• for providing services, if he agreed on the fulfillment which started before the expiry of 14 day limit from the receipt of fulfillment,
• for goods or service delivery, the price of which depends on the deflection of the financial market disregarding the will of the Seller,
• for delivery of goods modified to fit the requirements of the customer, as well as the goods which can perish , wear or become obsolete,
• for delivery of audio and video records and computer programs, when the customer damaged their original package,
• for newspaper, perodical and magazine delivery,
• based on play or lottery
If the Buyer decides to withdraw within the given deadline, we recommend to deliver the goods to the address of the seller together with a cover letter giving the reason for withdrawal (not compulsory), with the number of receipt and the account number stating whether the sum of money shall be paid or used to purchase another goods.
The Buyer is aware of the fact that in case of withrawal from the contract, he is obliged to return all the gifts which were presented when purchasing the goods as the donation agreement terminated. Not giving back the gifts is considered to be unjust enrichment of the Buyer.
Fulfilling all the above mentioned conditions for returning of the goods, the Buyer can claim the finances for the returned product, and they will be paid within 15 days from the withdrawal. When the account number is not given, the sum is prepared to be spent by the Buyer on another purchase or for cash payment after showing the original credit note which is immediately sent to the customer after the withdrawal has been solved.
The contract is terminated by the Buyer who is an entrepreneur.
In case the buyer is an entrepreneur, he can be offered a compensation withdrawal for the contract depending on the condition of the returned goods, consumed warranty and the current price of the returned goods. The condition is assessed by the Seller. In case the two sides do not reach an acceptable agreement, the goods will be returned, the cost of return will be covered by the Seller. The Seller is authorized to charge the Buyer for the possible costs.
Because of a credit note the Buyer may be asked to show the ID card due to property rights of the Buyer. Providing the ID card, the Buyer agrees on processing his personal data according to point II. (In accordance with provisions § 3 of the Act 428/2002 Z.z)
VII. Terms of Payment
The Seller accepts the following terms of payment:
• advance bank transfer,
• cash on delivery (cash paid to the transport company),
• invioce payable within a period of time (only when meeting the requirements for credit),
The delivered goods remain the property of the Seller until paid and taken over by the Buyer, however taking over the product means that responsibilities are transferred on the Buyer.
VIII. Terms of Delivery
The goods are delivered by a transport company SR / CZ:
The goods can be delivered to the Buyer by transport service. The price of shipment is based on the price list which is valid on the day of submitting the order. The prices are available on the website woolishop.com.
The Buyer who is an etrepreneur is obliged to ( it is recommended to the Buyer who is a customer) immediately check the delivery together with the member of transport company ( number of packages, intact tapes with the logo, damaged packages) according to the enclosed packing slip.
The Buyer has the right to refuse to accept the consignment, which in not in accordance with the contract, e.g. not complete or damaged. If the buyer accepts a damaged consignment, it is necessary to describe the extent and nature of the damage in the delivery register of the transportation company.
Incomplete or damager consignment should be immediately reported to the e-mail address email@example.com, write a protocol of damage and send it to the Seller. Additional claims of incomplete or damaged consignment do not rid the rights to claim, but enable the Seller to eliminate a discrepancy with the contract.
IX. Terms of warranty
Terms of warranty are regulated by the Return Policy of the Seller and valid laws and legal regulations of Slovak Republic. Keep the receipt of purchase for warranty.
X. Final Provisions
These General Business Conditions have been valid and effective since 1 January, 2015 and cancel the previoue GBC. The Seller has the right to change GBC without any advanced notification.